Computer User Support Specialists

The role of a Level I Help Desk Analyst is to provide IT related support utilizing phone, chat, email, or the ticketing system to communicate with our internal Phoenix Children’s staff. The Level I Analyst tasks entail, but are not limited to the following: systematically triaging/resolving computer hardware, applications, networks, operating systems, and other Phoenix Children’s network supported peripherals. The analyst is expected to capture customer and reported issue details during in-take before escalating and handing off to Tier II support. This position will report to the IT Manager of Customer Service.

Position Summary / Job Scope

If you like to make equipment work better, this is the role for you. As a Field Service Technician, you’ll work at customer sites where you are the face of Clean Tech and an integral part of a vibrant and diverse team.

We train our Field Service Technicians to support the technology that the world relies on to ensure clean air. You are a steward of the environment when Centrotherm Abatement Systems perform to their potential. You’ll work beside global customers to install, maintain and upgrade their Centrotherm equipment, delivering world-class support for multimillion-dollar production systems.

Minimum Knowledge and Skills

This is an entry-level position and will be compensated on an hourly (non-exempt) basis. You must possess the minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Experience would be obtained through a combination of prior education level classes, and current level school classes, projects, research, and relevant previous job and/or internship experience. The following skills are valued for success:

Good communication skills to interact with the factory and other customers/stakeholders within a diverse organization.
Role modeling safety and attention to detail in following procedural requirements related to the handling of hazardous production materials.
Good verbal and written communication skills.
Teamwork skills.
Interpersonal skills.
Personal focus on safety for the individual and those around them.
Essential Functions and Major Responsibilities

((An * denotes duties or responsibilities judged to be "secondary functions" in terms of the American with Disabilities Act or ADA)

Meets regularly with immediate supervisor to establish work or project priorities.
Prioritizes work schedule to complete assignments and responsibilities as assigned by Shift supervisor
Performs ongoing preventative maintenance inspections and required preventative *maintenance duties and minor repairs on Centrotherm Abatement Systems
Performs periodic system maintenance per customer schedules and requirements
Perform prescribed maintenance per defined procedures
Responsible for weekly system walks to identify and report systems showing distress
Work performed within generally defined parameters.
Assignments are semi-routine.
Some degree of judgment is required in resolving nonstandard problems. Normally receives general instructions on most work.
All other duties as assigned by Supervisor
Clean Tech Certification will be achieved per schedule based on time in the job and performance:
L1 – 3 months after start date
L2 - 1 year after start date
Not intended to be an exhaustive list of all job duties as other similar responsibilities may be added within the scope of the job.
Preferred Qualifications:

6+ months of experience operating and performing repairs and preventative maintenance in a semiconductor manufacturing or other similar industry.
Minimum and Preferred Education/Training/Experience

The candidate must possess at least one of the following educational or experience requirements:

Associate of Arts or Associate of Science degree in STEM or technical program.
Military service with 6+ months of experience considered in lieu of degree and/or equivalent technical degree.
Technical certification or trade school diploma.
6+ months of experience gained through a certification, apprenticeship, or other facilities experience.
Physical Requirements and Working Conditions

Must be able to:

Work in an environment with potentially toxic chemicals and gasses, wearing coveralls, hoods, booties, safety glasses, and gloves.
May require use of a respirator.
May require the ability to carry out a coworker in case of emergency.
Lift up to 30 lbs., and spend the majority of the time (greater than 90 percent less break time) on the floor working on toolsets, walking 3-5 miles a day, and/or standing/sitting.
Work a compressed workweek schedule. Shift is twelve hours long and rotates from three to four days a week. Shifts consist of days or of nights.
Multiple positions available.

Shift work available includes day and night shifts (15% differential for night shift work) in a compressed work week (CWW) format.

Pay is $21-$30 hourly.

Benefits include: Medical, Dental, Vision, 401(k) Match, STD/LTD, Life Insurance, Vacation, Sick Pay and more

We value diversity, equity and inclusion!

About Us
UNS Energy Corporation, headquartered in Tucson, Arizona, is a subsidiary of Fortis Inc., the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona.

We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP’s case, since the 1890s. We’re building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service.

Your Employer of Choice
Our culture is rooted in shared core values that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference.

We create opportunities for employees to thrive through:

Continual growth: In an industry changing faster than ever before, our commitment to professional growth and leadership development means we never stop challenging ourselves to explore new possibilities.
Active Engagement: We support a collaborative environment, with peer-to-peer learning and employee-driven groups that foster an inclusive culture.
Total compensation: UNS Energy Corporation also offers a competitive compensation and benefits package that includes a 401k plan with a generous company match, a company-sponsored pension plan, affordable individual and family health insurance plans, tuition assistance, life insurance, long-term disability insurance and much more.

Job Description - Programmer Analyst II-III
Be Part of Our Story.

We are looking for a Programmer Analyst to join our IT Business Applications team working with Oracle eBusiness, Hyperion EPM and Power Plan applications.

What you will do

Create custom solutions to integrate enterprise applications internally and with partners.
Develop software testing, validation requirements, and use cases during the design process.
Gather business requirements and recommend solutions to clients for the improvement of existing or proposed systems.
Collaborate with IS infrastructure, network, and security teams to develop technical requirements necessary to implement a successful project.
Perform feasibility evaluations, estimates system analysis and programming time, computer resources, and related costs.
What you bring

Bachelor’s degree in Information Technology or related field, or high school diploma and equivalent experience.
5 or more years programming experience.
Demonstrated aptitude for programing skills.
Understanding of System Development Life Cycle.
Excellent verbal and written communications skills.
*See full job description below.

Position Description

Creates new custom solutions to integrate enterprise applications both internally and with vendors and partners that ensure on-time, cost-effective delivery with minimal system and business impact while maintaining compliance with IT and product architecture. Supports complex enterprise wide IT applications used by multiple business units and external partners. Assists IS personnel and consults with business clients in the use of information technology and application systems. Works directly with application vendors, application service providers, SaaS, and cloud computing providers to meet UNS business needs. Works closely with the IT Enterprise Architecture team to ensure application architecture is consistent with overall IT architecture direction. This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Position-Related Responsibilities

Programmer Analyst II

Designs, develops, troubleshoots, supports, and configures information systems to support business processes across multiple departments and business units.
Develops designs, program specifications, data access, output reports, and input specifications. Assures that the design, programming, testing and documentation for assigned systems are correct, complete and up-to-date.
Designs, develops, troubleshoots, and maintains software interfaces to enterprise systems using approved SOA middle-tier tools as defined in the IT corporate standards.
Reviews work requests from clients and develops estimates for work to be performed based on industry standard estimation methodology.
Gathers business requirements and recommends solutions to clients for the improvement of existing or proposed systems to enhance the functionality being delivered.
Works with off shore partners under a global delivery model as required.
Collaborates with IS infrastructure, network and security teams to develop technical requirements necessary to implement a successful project with minimal risk.
Educates clients in understanding the operations and capabilities of their information systems.
Participates in a team environment and performs assignments as requested by the group or team lead. Executes multiple project assignments and coordinates priorities with team leads and clients.
Continually increases the understanding of utility business functions and processes and functionality in chosen technology track.
Efficiently utilizes Information Services standards, tools, equipment, and training.
Conforms to corporate procedures and Information Services guidelines.
Works with internal and external auditors to validate application controls and compliance.
Develops software testing, validation requirements, and use cases during the design process.
Performs other job-related duties as assigned by management.
Performs feasibility evaluations, estimates system analysis and programming time, computer resources, and related costs.
Performs the project leader role for small projects, directing and reviewing the work of team members.
Serves as a mentor to other IS personnel to enhance their capabilities.
This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.
Programmer Analyst III

Responsibilities of Programmer Analyst II
Designs and writes complex functional specifications and programs.
Creates new custom solutions when supported applications don’t include required functionality.
Improves application proficiency.
Utilizes project management techniques to develop project plans and track progress to optimize project resources. Coordinates project priorities with team members, team leaders and other IS Department groups.
Performs the project leader and/or technical lead role for small to medium projects by assigning, directing and reviewing the work of team members.
Works closely with chosen technology track vendors to understand the vendor application roadmap and potential impact on UNS business.
Knowledge, Skills & Abilities
(Equivalent combination of education and experience will be considered.)

Level II
Minimum Qualifications

High school diploma or GED
Minimum 5 years programming experience, with some demonstrated abilities in project management and business requirements definition.
Ability to exercise flexibility, initiative, good judgment and discretion.
Good organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions.
General understanding of the System Development Life Cycle (SDLC).
Preferred Qualifications

Bachelor’s degree in Information Technology, or equivalent education and/or experience.
2 years’ experience with products and functionality in chosen technology track.
Excellent communication skills, both verbal and written.
Demonstrated aptitude for programming skills.
Good understanding of systems integration principles.
Level III
Minimum Qualifications

Typically has a minimum 8 years of experience in Information Technology with demonstrated experience in programming, project management, requirements definition, program development and systems design.
Demonstrated ability to envision new software solutions.
Demonstrated ability to make presentations to customers or professional peers.
Demonstrated ability to lead small project teams consisting of 2-4 technical resources, or serve as a project Technical Lead.
Good understanding of the business processes supported.
Detailed understanding of the System Development Life Cycle (SDLC).
Preferred Qualifications

Bachelor’s degree in Information Technology, or equivalent education and/or experience.
5 years’ experience with products and functionality in chosen technology track.
2 or more years of successful project management experience.
Good understanding of systems integration and Services Oriented Architecture (SOA) principles.
Demonstrated aptitude for team leadership.
Excellent communication skills, both verbal and written.
Demonstrated aptitude for programming skills.
Good understanding of systems integration principles.

Pay Rate: Competitive salary based on qualifications and experience

All job offers are contingent on successful completion of a pre-employment drug screen and background check.

Central Arizona Fire and Medical Authority is seeking a passionate and knowledgeable individual to join their Technical Services team as a Systems Technician I. This opportunity offers the chance to make a meaningful impact in the lives of the community by ensuring that critical systems are up and running.

Applications Analyst II

Print (https://www.governmentjobs.com/careers/gilbert/jobs/newprint/4497495)

Apply



Applications Analyst II

Salary

$80,264.06 - $120,396.09 Annually

Location

Gilbert, AZ

Job Type

Full Time

Remote Employment

Flexible/Hybrid

Job Number

24-063

Department

INFORMATION TECHNOLOGY

Opening Date

05/06/2024

Closing Date

5/19/2024 11:59 PM Arizona

+ Description

+ Benefits

+ Questions

We Are Seeking

Gilbert is on a mission to be the City of the Future. We choose to “Anticipate. Create. Help people.” With over 100 years of history and growth, our focus is on keeping the thriving community that Gilbert is today well into the future. Gilbert has been named the Most Prosperous City in the Country, Best Place to Live, Work and Play, Arizona’s Most Admired Companies to Work For, and more . (https://www.gilbertaz.gov/about-us/team-gilbert/awards-accolades)

We hire people who share our aspiration to be driven, kind, bold, and humble. Join Team Gilbert, and help us shape a new tomorrow, today: https://youtu.be/ftB0lKDltvc

About You

Team Gilbert has an exciting opportunity for a highly motivated professional to fill the IT Applications Analyst II position .

The IT Applications Analyst II reports to the IT Applications Supervisor. The primary function of this position is to establish , administer, and manage the data, workflows, and systems, as well as advise management regarding risks to the Town. This p osition manages vendor and stakeholder relationships and requires excellent verbal and written communication skills. Duties include developing and assisting with end-user workflows and customizing software applications to meet customer needs. Customer needs may consist of developing back-end database and application procedures compatible with current systems. This position researches and identifies new ways of doing business, including thorough testing and documentation.

This position plays a very important role on the Municipal Applications team, as well as organization wide. Here are some essential duties and responsibilities:

+ Establish, administer, and manage data and processes related to specific applications including workflow, configuration, troubleshooting, user maintenance

+ Serve as project manager for application upgrade and implementation process

+ Provide Tier I and II support across specific Enterprise applications

+ Analyze business processes, including exploration, definition, and solution i dentification

+ Read, understand, and interpret best practices and regulatory requirements as needed

+ Lead and/or participate in training of staff (both municipal and IT) on use of application and new features

+ Conduct system updates, backup, and disaster recovery, and maintain update d processes

+ Work to create reports for managing work and data using reporting tools

+ Anticipate needs and research/offer solutions

+ Other duties as assigned

This position is in a hybrid work environment requiring two scheduled days on-site a week. Modified work privileges are approved at the sole discretion of the department director; as such, the department reserves the right to modify or discontinue modified work arrangements at any point. Regardless of work location (Remote, On-Site, or Hybrid) Town of Gilbert employees are required to reside in the state of Arizona by hire date.

This position is an At-Will position and is FLSA Exempt – ineligible for overtime.

We Are Team Gilbert

You are someone who effectively exceeds customer needs by building productive relationships and taking responsibility for customer satisfaction and loyalty. You actively participate as a team member to move the team toward the completion of goals and produce quality outcomes. You are committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required .

At Team Gilbert, we hire outcome-oriented problem-solvers who love what they do! Here are some position requirements:

+ Bachelor's degree in Information Technology , Business Information Systems, or related field OR equivalent work experience

+ 5 years of Information Technology support

+ 3 years in Information Technology and Enterprise Application Support with workflows, configuration setup, and maintenance

+ 3 years of requirements gathering and project work

+ 1 year supporting SaaS environments

+ Valid Arizona Driver's License

Up For the Challenge

In addition to a competitive salary, Gilbert offers a comprehensive benefit package that includes self-funded medical and dental plans, life insurance, disability, pension, tuition reimbursement and more.

Join Team Gilbert and make an income while making an impact! If you are looking for an opportunity to make a visible contribution to our community, and get excited about doing interesting work that matters, then why not click that “Apply” button at the top there? We can’t think of a better place to put your talents to work.

Let’s get this adventure started!

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Town of Gilbert offers a comprehensive benefits package for qualifying positions that includes self-funded medical and dental plans, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! Click Here (https://www.gilbertaz.gov/home/showdocument?id=42978&t=637793142009536761) to see a list of our benefit offerings at-a-glance.

01

In the questions that follow, you will be asked for information about your work history, to include things such as dates of employment, names of employers and specific details of the work you did. In answer to questions asking you to describe your work experience, if you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated and verifiable in the employment history section of your application. Be aware that submitting a resume in lieu of completing the employment history section of the application and failing to provide all of the information requested in these supplemental questions will disqualify you from further consideration, so be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.

+ Yes

+ No

02

Do you have a bachelor's degree or higher in computer science or a closely related field?

+ Yes

+ No

03

3. If you indicated in the previous question that you do not have a bachelor's degree, please describe your equivalent work experience. If this does not apply to you, please enter N/A.

04

Do you have three or more years of experience supporting enterprise applications? This is working with configurations and workflows.

+ Yes

+ No

05

If you indicated in the previous question that you do have this type of experience, please describe it in the space below. If not, please enter N/A.

06

How many years of experience do you have in administering cloud-hosted solutions/SaaS?

+ No experience in this area OR less than one year

+ More than one year, less than three years

+ More than three years

07

Do you have three years of experience in requirements gathering and project work?

+ Yes

+ No

08

If you indicated in the previous question, you do have this type of experience, please describe your experience in the space below. If this does not apply to you, please enter N/A.

09

Please select all the below applications you have experience working with.

+ Hyland OnBase

+ Lucity

+ Tyler EnerGov

+ Tyler MUNIS

+ SharePoint

+ NEOGOV

+ Tyler Cashiering

+ No experience

10

In the space below, describe your experience with the above applications. If not, please enter N/A.

11

The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply):

+ Veteran

+ Disabled Veteran

+ Veteran's Spouse / Surviving Spouse

+ Disabled Person

Required Question

Agency

Town of Gilbert

Address

50 E. Civic Center Drive Gilbert, Arizona, 85296

Website
https://gilbertaz.gov/jobs

Apply

Please verify your email address Verify Email

**Our values start with our people, join a team that values you\!**

We are the nation’s largest off\-price retailer with over 2,000 stores, and a strong track record of success and growth\. Our focus has always been bringing our customers a constant stream of high\-quality brands and on\-trend merchandise at extraordinary savings\. All while providing a fun and exciting treasure hunt experience\.

As part of our team, you will experience:

+ **Success\.** Our winning team pursues excellence while learning and evolving
+ **Career growth\.** We develop industry leading talent because Ross grows when our people grow
+ **Teamwork\.** We work together to solve the hard problems and find the right solution
+ **Our commitment to Diversity, Equity & Inclusion, and our community\.** We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger\. We strive to be a positive force in our community\.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 7 distribution centers nationwide\. With 2022 revenues of $18\.7 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams\.

Come see what’s in store: https://jobs\.rossstores\.com/creative/about

**GENERAL PURPOSE:**

The Business Analyst is responsible for working on projects, assignments and problems of medium to large scope with some instruction from project or department leadership\. Areas of focus include information management, relationship management, development lifecycle, technical operations and project management activities\.

**ESSENTIAL FUNCTIONS:**

**• Systems Support**

o Understand business processes within the distribution center and how systems enable the business processes\.

o When issues and/or outages occur, perform troubleshooting, provide support, and send communications to help resolve issues\.

**• Project Management**

o Gather and document project risks and provide recommendations to project leadership or management on longer\-term solutions\.

o Gather and document project status updates from responsible parties and present to project leadership or management\.

o Collect and consolidate data from responsible parties to be used for reporting and dashboard creation\.

**• Information Management**

o Create and analyze process flow documents of diverse scope by networking with users\.

**• Relationship Management**

o Document functional and other requirements based on customer or business partner feedback on moderately complex projects\.

**• Development Lifecycle**

o Manage meetings, issue resolution, escalation, etc\. for the project team during the design and build phases of moderately complex projects\.

o Develop the understanding of strengths/limitations various tools and technologies available\.

o Allocate documentation activities to members of the team and self of all test\-related deliverables including test approach, test scenarios, test cases/conditions, test scripts, and test results

o Drive test execution throughout all phases of testing \(i\.e\. unit, end\-to\-end, integration, performance, operational readiness, user acceptance\.\) for small to moderately complex projects\.

o Suggest alternate methods of data gathering and/or data presentation\.

**• Technical Operations**

o Collaborate with key stakeholders to define the release and deployment plans\.

o Lead post deployment validation as instructed by project leadership or management\.

**COMPETENCIES:**

• Analysis and Judgment

• Drive for Results

• Business Acumen

• Interpersonal Effectiveness

• Communication

• Technical Competence with data gathering

• Customer Service

• Presentation and training abilities

**QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:**

• Bachelor's Degree with a concentration in Business, Economics, Finance or Computer Science, or an equivalent diploma

• 3\-5 years' experience in the IT field or equivalent work experience

• Ability to understand and apply instructions or suggest alternate proven methods to move projects forward

• Ability to follow established practices, policies and procedures

• Ability to build stable working relationships

• Strong communication skills

• Very strong understanding of productivity suite software \(i\.e\. Microsoft Office\)

• Strong analytical skills

• Able to create simple to complex analytical solutions

• Ability to take an abstract analytical problem and break it down into actionable tasks

**PREFERRED QUALIFICATIONS:**

• Suitable level of working business knowledge

• Warehouse Management application knowledge preferable

• SQL skills a plus

**PHYSICAL REQUIREMENTS/ADA:**

This position requires the ability to work in an office environment, including using a computer, attending meetings, working as part of a team, and the ability to communicate with team members and others\. Regular attendance also is a requirement of the position\.

This role requires full\-time in\-office presence, including attending in\-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback\.

**SUPERVISORY RESPONSIBILITIES:**

None

**DISCLAIMER:**

This job description is a summary of the primary duties and responsibilities of the job and position\. It is not intended to be a comprehensive or all\-inclusive listing of duties and responsibilities\. Contents are subject to change at management's discretion\.

Ross is an equal employment opportunity employer\. We consider individuals for employment or promotion according to their skills, abilities and experience\. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce\. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex \(which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding\), veteran status, military status, marital or registered domestic partnership status, medical condition \(including cancer or genetic characteristics\), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws\.

W2 Contract!

Description:

Wells Fargo is seeking Metrics and Reporting experience to support the Cyber Security Metrics Monitoring team. This team is instrumental in providing metrics for cross functional teams to help better understand how well they are at certain deliverables across multiple projects.

Responsibilities

• Design and consult on cybersecurity metrics

o Provide metrics subject matter expert guidance across the metrics lifecycle to help cybersecurity domain metrics owners and stakeholders

• Identify key risk and performance indicators among cybersecurity metrics and work with cybersecurity domain to implement

• Build relationships with cybersecurity domain stakeholders and act as a main point of contact for metrics

• Perform verification and validation on cybersecurity metrics

o Ensure the metrics are the right metrics and meet quality standards

o Ensure the metrics descriptions, calculations, and data are accurate

o Verify that metrics data collection controls are in place and the data source maintains its integrity

• Facilitate cybersecurity metrics approvals and implement changes using the organization’s governance and review process

• Work with cybersecurity metrics owners to analyze and understand metrics results

Skills:

metrics & analysis, metrics, cybersecurity

Top Skills Details:

metrics & analysis,metrics,cybersecurity

Additional Skills & Qualifications:

Nice to have:

• 3-5+ years working in roles with most of the work related to information security

• Experience presenting metrics to leaders

• Experience creating metrics dashboards and reports

• Experience documenting repeatable processes and procedures

• Experience working in an Agile environment

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Please send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: [email protected] for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly.

*** Contract position for 12+ months; contract can be extended; C2H is possible.

*** The job is on-site with a hybrid work schedule. Remote work is not an option. Candidates must be local or willing to relocate within commuting distance of Pittsburgh PA, Cleveland OH, Dallas TX, Birmingham AL, or Phoenix AZ

Business Systems Analyst :

- Support Digital Identity Policy & Governance team, be responsible for creating, managing, governing, and supporting Digital Identity policies, procedures, and documents.

- Collaborate with Digital Identity Policy & Governance team to publish a Customer Authentication policy and supporting artifacts (procedures & documents) applicable to all LOBs and Support Areas

- Assess compliance with the Customer Authentication policy after publication

- Establish value maps and journey maps for different authentication experiences

Qualifications :

- Experience in writing & governing corporate policies, procedures, and documents

- Experience in authentication and applying authentication tools, Familiarity with FIDO

- Proficiency in Confluence, Jira, SharePoint, and and Microsoft Office Suite (Word, Excel, Visio, and PowerPoint)

Please send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: [email protected] for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly.

PNC Beeline VMS req# 133895-1

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Please send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: [email protected] for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly.

*** Contract position through the end of the year; contract can be extended; C2H is possible

*** The job is on-site ( 2850 E Camelback Road, Phoenix, AZ 85016 ) with a hybrid work schedule. Remote work is not an option. Candidates must be local or willing to relocate within commuting distance of Phoenix, AZ

Business Systems Analyst - API Governance :

- This role will be in a newly created API Governance group

- The ideal candidate will play a crucial role in collecting, cataloging, and ranking all APIs used within the organization

- This position will help provide direction to the team regarding the current state of APIs, their API management platforms, and compliance with governance rules

- Establish and maintain a central repository to provide an API inventory, including classification, ownership, and rating

- Generate and deliver KPI / metrics to management, highlighting compliant and non-compliant APIs

- Collaborate with application owners of APIs to develop plans for bringing non-compliant APIs into compliance with the rest of corporate solutions

- Provide monthly reports to upper management, offering a comprehensive overview of the company's APIs and the status of their respective domains

Qualifications :

- Strong understanding of API management

- MUST HAVE experience with API platforms such as Apigee and IBM DataPower Gateway

- Proficiency in using SharePoint, Microsoft Office, and related tools

- Excellent communication and collaboration skills

- Ability to analyze data and provide clear, actionable insights

- Experience on projects in Financial Services Industry is a plus

Please send me your details (resume, work authorization status, current location, availability and compensation expectations) directly to: [email protected] for an immediate consideration. Make sure to include both the job title and location of the job if you email me directly.

PNC Beeline VMS# 134828-1

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

**Job Posting Title**

Senior Business Analyst - Eligibility Team - Remote

**Job Description Summary**

Serves as liaison between departmental team business owners, end users, IT, Claims and Clinical departments. Responds to ad hoc requests for support, reports and analysis. Supports departmental management team by providing trending and performance data. Supports special projects. Maintains and monitors reporting queues and requests (if appropriate), and internal share point sites. May participate in full life cycle development by performing requirements analysis, process development and design, and testing using development methodology. Collaborates with functional teams, as well as with IT business analysts and programmers to develop detailed design specifications according to standards.

**Job Description**

+ Develops and documents workflow, systems requirements, system impact analysis, systems design, process analysis and testing (including reasonableness checks) using software development methodology to provide efficient, cost-effective solutions as directed.

+ Identifies impact of solutions on existing and future systems. May perform operational activities.

+ Creates and maintains standard related reports to support operational and development needs.

+ Manages reporting and requests for ad hoc reports to support sales, implementation, new product development, specials.

+ Queries data warehouse and internal databases and prepares user friendly reports according to outlined requirements.

+ Creates and maintains internal management tools and databases to support CQI, rates, workflow business rules and system configuration, reimbursement and document management requirements.

+ Develops and maintains project plans.

+ Manages small to medium sized projects, system enhancements impacting data management.

+ Conducts root cause analyses, gathering data to pinpoint problem areas on which to focus, validating that the analysis is data driven, recommending and implementing solutions and evaluating those results, and implementing controls to monitor consistent use of the solution.

+ Participates in design plans for implementation, produces user documentation and training materials. May conduct end user training.

+ Provides status reports that give a detailed description of the current project?s progress and indicates time devoted to each task of the project; leads status meetings, creating agendas and documenting meeting minutes as needed.

+ Identifies reporting needs based on system configuration and workflows and documents reporting requirements and testing of new reports in development prior to implementation to Production.

+ Participates in initiatives or projects that support process improvements, leveraging new system capabilities or the integration of data/other applications into existing systems.

+ Performs other duties as assigned.

**Responsibilities**

+ 5+ years of experience in analysis.

+ Related professional experience in the managed care, healthcare, or insurance industries.

+ Analytical/problem solving skills, excellent verbal and written communication skills, strong PC background, efficient in using standard software.

+ Knowledge of system process analysis and/or program management, estimating IT system development and testing.

+ Minimum of 3 years of systems analysis experience in appropriate technical environment.

**Work Experience**

Work Experience - Required:

Business Analysis

Work Experience - Preferred:

**Education**

Education - Required:

A Combination of Education and Work Experience May Be Considered., Bachelors

Education - Preferred:

**Certifications**

Certifications - Required:

Certifications - Preferred:

Potential pay for this position ranges from $66,880.00 - $107,000.00 based on experience and skills. Pay range may vary by 8% depending on applicant location.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/careers/benefits/) and click on the "Benefits at a glance" button for more detail.

_Prime Therapeutics LLC is an Equal Opportunity Employer_ _and a Tobacco-free workplace_ _. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law._ _Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures_ _._

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. **​** If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email [email protected].