Customer Service Representatives

Location:

3761 W White Mountain Blvd, Lakeside, Arizona 85929 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans, if eligible

+ Paid holidays, vacation, and sick days, if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities:

+ Assist customers inside and outside a U-Haul center with U-Haul products and services.

+ Use smartphone-based U-Scan technology to manage rentals and inventory.

+ Move and hook up U-Haul trucks and trailers.

+ Clean and inspect equipment on the lot including checking fluid levels.

+ Answer questions and educate customers regarding products and services.

+ Prepare rental invoices and accept equipment returned from rental.

+ Install hitches and trailer wiring.

+ Fill propane (certification offered through U-Haul upon employment)

+ Drive a forklift (certification offered through U-Haul upon employment)

+ Other duties as assigned

+ Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

+ Valid driver’s license and ability to maintain a good driving record

+ High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Location:

450-460 N Freeway, Tucson, Arizona 85745 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans, if eligible

+ Paid holidays, vacation, and sick days, if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities:

+ Assist customers inside and outside a U-Haul center with U-Haul products and services.

+ Use smartphone-based U-Scan technology to manage rentals and inventory.

+ Move and hook up U-Haul trucks and trailers.

+ Clean and inspect equipment on the lot including checking fluid levels.

+ Answer questions and educate customers regarding products and services.

+ Prepare rental invoices and accept equipment returned from rental.

+ Install hitches and trailer wiring.

+ Fill propane (certification offered through U-Haul upon employment)

+ Drive a forklift (certification offered through U-Haul upon employment)

+ Other duties as assigned

+ Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

+ Valid driver’s license and ability to maintain a good driving record

+ High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Job Description

As a Customer Support Representative, you will handle incoming calls for the client customers, assisting with profile updates, account information changes, and general inquiries. You will be the first point of contact, providing exceptional service and support to ensure customer satisfaction. This call may receive anywhere from 50-70 calls a day or more during peak season in January.

Key Responsibilities

Assist customers with updating profile information, such as billing address, home address, credit card details, and other personal information.

Guide customers through navigating the client's website, answering questions, and troubleshooting.

Provide information about the client's services and policies.

Resolve customer issues or escalate them to the appropriate department when necessary.

Maintain detailed records of customer interactions and transactions, including inquiries, complaints, and resolutions.

Uphold a positive and professional attitude in all communications with customers.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

0-3+ years of experience in a call center or customer service role.

Strong communication skills, both verbal and written.

Ability to work in a fast-paced environment and manage multiple tasks.

Proficiency with basic computer systems and the ability to navigate websites.

High attention to detail and problem-solving skills.

Strong organizational skills and the ability to document interactions effectively. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

**Overview**

GovCIO is currently hiring for a Help Desk Technical Support.This position is a fully remote role.

**Responsibilities**

+ Receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet.

+ Responds to escalated and complex inquiries on a broad scope of topics.

+ Tasks may require simple adaptation and interpretation of provided reference materials.

**Qualifications**

Required Skills and Experience

+ High school diploma

+ Clearance Level: Must be able to obtain a Public Trust

**Company Overview**

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

**Posted Salary Range**

USD $23.00 - USD $23.00 /Hr.

Submit a referral to this job (https://careers-govcio.icims.com/jobs/5477/customer-service-representative/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473)

**Location** _US-Remote_

**ID** _2025-5477_

**Category** _Administrative Services/Customer Support_

**Position Type** _Full-Time SCA_

About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.

About the Job

We are currently hiring Inbound Work from Home Customer Service Representatives!

Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands from the comfort and safety of your own home? 

Our Work from Home Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience - whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.

We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance and positivity will set you up for success!

Benefits of Working as a Work from Home Customer Service Representative:

Work from home!
Flexible schedules
Competitive salary - $18 / hr
Industry-leading benefits - Health, Dental, Vision, 401(k)
Amazing career growth opportunities
Working as a Work from Home Customer Service Representative, You Will:

Assist all customers through inbound calls, emails, and/or chats.
Communicate a variety of information to the customer.
Be an active listener and help resolve customer inquiries.
Provide a meaningful and positive experience with every customer interaction.
Learn and retain a thorough working knowledge of all existing and new products and services.
Working as a Work from Home Customer Service Representative, You Have:

A high school diploma (or equivalent).
6 months – 1 year of customer service experience.
Great communication skills, both verbal and written.
The ability to be consistently ready to work and on time as scheduled.
Reliable internet speed and broadband connection.
A secure area in the home to work from.
The ability to work effectively in a work-at-home setting.
The understanding that although this is a Work from Home position, you must be located in the Mesa / Phoenix area. 
Availability: Full-time (some shifts may depend on availability).

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law. 

By signing this application, the applicant consents to IntouchCX collecting, using and retaining their personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.

**Job Description**

**About the role:**

The Key Account Manager – Transplant (KAM) is the liaison between Takeda and transplant centers within their designated territory, Los Angeles, CA North. The KAM presents information about Takeda’s transplant products and the services associated with the products to transplant surgeons, organ specialists, Infectious Disease specialists, transplant nurses, pharmacists, financial coordinators, and other health care professionals and/or members of the transplant team within the center, including other key customers involved in the decision-making process in the clinical environment, as appropriate based on Takeda’s expanding portfolio. KAMs will develop and execute business plans aligned with corporate objectives and supporting US Business Unit (USBU) products within their assigned territories in alignment with those objectives.

PLEASE NOTE: Must live within 50 miles of the center of the territory – Los Angeles North

**How you will contribute:**

+ Achieve or exceed sales targets and Management by Objective (MBO) goals.

+ Develop and execute strategic and tactical account planning, such as uncovering needs, stakeholder / influence mapping, identifying / prioritizing business goals, helping define value propositions, delivering value propositions developed in collaboration with marketing and managed market teams, developing tactical plans, etc.

+ Develop a comprehensive, territory-specific business plan which includes strategies and tactics aimed at achieving corporate objectives.

+ Gain access for specialty products in accounts, in terms of protocol access (inclusion of specialty products in clinical/prescriber protocols and clinical pathways), and formulary access, if applicable.

+ Conduct account management at all transplant centers within the assigned territory, foster confidence in Takeda’s holistic approach to engagement, and assist with on-going service and support as needed.

+ Develop relationships with Executive Level, Operations, Financial, and Pharmacy-based personnel within each of the transplant centers in their territory. Calls on key stakeholders to position Takeda’s products and to ensure effective supply, and support of Takeda’s product portfolio.

+ Develop relationships with Thought Leaders and leverage relationships with clinical experts to apply at account levels to educate and inform therapeutic processes and protocols at an institution level.

**Minimum Requirements/Qualifications:**

**Required:**

+ Bachelor’s degree – BA/BS

+ 5 years direct selling experience to healthcare professionals in the pharmaceutical, biotech, device, specialty or healthcare industry required that included the following:

+ Develop and execute business plans aligned with corporate objectives

+ Launch business development initiatives and strategy for execution

+ Advanced business skills in negotiation, strategy, presentation, analytics and teamwork

+ Strong collaboration working within teams

+ Demonstrated business and strategic planning skills to identify unique selling opportunities and adaptability to changing market conditions

+ Understanding of managed care landscape and how it influences/impacts business

+ Strong verbal, influencing, presentation and written communication skills, Strong collaboration skills and success working in teams

+ Must Reside within assigned geography

+ You are required to obtain and maintain Hospital Credentialing to gain access and work with HCPs in the hospital environment. Hospital credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases and specific training and other credentialing requirements based on customer requirements.

**Preferred:**

+ Experience within transplant and/or rare disease is highly preferred

+ Account-based sales (e.g. hospital, health system, infusion centers and large group practice) experience or experience within rare disease developing centers of excellence or working with comprehensive care teams in a holistic diagnosis and support model

+ Experience with buy & bill product selling/account management

+ Understand payer access and reimbursement at assigned regional, state, and local levels

+ Advanced business or scientific degree (MBA, MS, PharmD, etc.)

+ Experience managing and communicating complex reimbursement issues

+ Experience with complex selling situations

+ Pharmaceutical product launch experience

+ Experience calling on specialists involved in transplant: Hematologist Oncologist, Infectious Disease, Nephrologist, Pulmonologist, Hepatologist, Cardiologist, etc.

**TRAVEL REQUIREMENTS:**

+ Travel ~50-60%. Travel (%) depends on the needs of the customer and business and where you reside within the territory.

+ Ability to drive to or fly to various meetings/client sites and to do field visits with sales team members, attend meetings on a local and national basis, and training.

+ Overnight travel with occasional travel to Boston for Home Office / Headquarters interactions

+ Must be 18 years of age or older with valid driver's license and an acceptable driving record

+ Must have authorization and ability to drive a company leased vehicle or rental

**More about us:**

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

**Takeda Compensation and Benefits Summary**

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

**For Location:**

USA - CA - Virtual

**U.S. Base Salary Range:**

$154,400.00 - $212,300.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

**EEO Statement**

_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._

**Locations**

USA - CA - Virtual

**Worker Type**

Employee

**Worker Sub-Type**

Regular

**Time Type**

Full time

**Job Exempt**

Yes

\#LI-Remote

Senior Strategic Business Account Manager

Location:

Tempe, AZ, US

Date: Jan 24, 2025

**Requisition ID** : 18282

**Join us in building a better future for Arizona!**

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

**Why Work at SRP**

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

+ Pension Plan (at no cost to the employee)

+ 401(k) plan with employer matching

+ Available your first day: Medical, vision, dental, and life insurance

+ Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)

+ Parental leave (up to 4 weeks) and adoption assistance

+ Wellness programs (including access to a recreation and fitness facility)

+ Short and long-term disability plans

+ Tuition assistance for both undergraduate and graduate programs

+ 10 Employee Resource Groups for career development, community service, and networking

**Summary**

The primary role is to represent SRP as the single point of contact for assigned strategic customers within the Strategic Business Accounts Team. Lead, evaluate and recommend execution of major energy, pricing, renewable energy, sustainability, and carbon initiatives. Provide critical analysis and program feedback between SRP's largest strategic commercial and industrial customers and SRP's senior management. Champion cross-functional teams to drive initiatives, provide strategic guidance on SRP programs, and engage with industry trade organizations to promote SRP as an industry leader. Develop and deliver targeted, comprehensive presentations to all levels of leadership, manage complex projects, and provide expert advice on national energy trends impacting strategic markets and customers. Maintain a comprehensive understanding of SRP's corporate direction and how the following various teams collaborate to support our evolution: Strategic Planning, Resource Planning, Corporate Pricing, Economic Development, Sustainability, Supply & Trading, Product Development, Customer Billing, Credit, Legal Services, Government Relations, Strategic System Projects, Transmission Planning, Engineering and Water Resources.

**What You'll Do**

• Serve as single point of contact with assigned strategic customers, which includes Fortune 500 companies and other businesses critical to maintaining SRP’s best-of-the best posturing.

• Confidently represent SRP in discussions with strategic customers’ executive leadership teams.

• Evaluate and recommend SRP technologies and programs related to customers’ energy use and facility operations by coordinating and performing price plan comparisons, as well as load data review and cost of operation evaluation.

• Analyze customer and industry trends to identify partnership opportunities with SRP and cost reduction benefits for customers, while aligning with SRP’s Corporate Strategy..

• Champion cross-functional corporate programs in the development of SRP customer perspectives related to energy, sustainability, greenhouse gases and other initiatives

• Continually be recognized as a leader in SRP as to your assigned Subject Matter Expertise. This includes assisting and educating peers, adjacent departments and the chain of command towards creating, meeting, and exceeding Corporate Objectives.

• Provide strategic customer interpretation and guidance to SRP’s senior leadership, related to customers’ energy and sustainability requests.

• Tightly engage and lead, where appropriate, within industry trade organizations such as RE100, CEBA, CEBI, CDP/WRI, EFP to effectively guide SRP on evolving national environmental trends and developments.

• Prepare and deliver effective content on behalf of SRP’s senior leadership to strategic customers, industry and public forums: energy, energy efficiency, pricing, generation and capacity, sustainability, greenhouse gasses, etc.

• Facilitate SRP groups and customers through complex program/projects requiring significant SRP resources and negotiations.

• Studies national energy markets and trends that may impact SRP customers and programs and informs management on potential affects and implications.

• Enthusiastically represent SRP at national conferences and events.

• Maintain and establish close working relationships with identified contacts such as political dignitaries, and representatives in municipality public works, operations, and maintenance departments.

• Provide technical and business expertise in support of customer defined sustainability objectives.

• Maintain and establish close working relationships with the Phoenix-Valley-Metro area’s Sustainable Cities Network, as well as various utility user groups and other community energy activities.

• Engage directly with Chamber of Commerce groups – that can giving professional presentations.

• Confidently engage municipalities as to Green Building practices and LEED program standards.

**What It Takes To Succeed**

+ Ability to present and communicate with both SRP’s and Fortune 500 companies’ senior leadership. Ability to create and implement stakeholder solutions which provide tangible value (e.g., reduce costs, increase efficiency, reduce greenhouse gases, etc.).

+ Maintain strong written and oral communication skills as well as clearly communicate complex and technical concepts to varying audiences.

+ Strong interpersonal relationship skills for interactions with customers and internal/external stakeholders, government agencies and legal counsel.

+ Ability to persuade and influence.

+ Expertise in strategic planning and analysis of sustainability/energy.

+ Excellent analytical and critical thinking skills.

+ Desire to be curious and ask “why.”

+ Comfortable championing unconventional ideas as the customer advocate.

+ Presents and clarifies each of SRP's Commercial Price Plans and associated Riders with poise aligning to SRP mission of reliability, affordability, and sustainability.

+ Knowledgeable and able to articulate SRP’s:

+ Generation capacity needs.

+ Transmission and distribution infrastructure.

+ Sustainability initiatives, solutions, programs and offerings.

+ Comfortable with variable work hour requirements and an ability to resolve conflicts under stress, consistent with both departmental and customer priorities and timing needs.

+ Provide, where possible, 24-hours a day, 7-days a week access as a single point of contact to SRP and assigned customers.

+ Exceptional prioritization and organizational skills to manage multiple responsibilities at one time.

+ Will positively interpret and communicate SRP’s, rules and regulations and other pertinent policies.

+ Recognized as a Certified Energy Manager (CEM), or must attain the certification within one year of hire.

**Experience**

Requires a minimum of seven years of experience.

**Education**

A bachelor’s degree related to the assignment from an accredited institution is preferred.

**Hybrid Workplace**

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).

**Drug/Alcohol Policy Statement**

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

**Equal Opportunity Employer Statement**

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

**Work Authorization**

All candidates must be legally authorized to work in the United States.

Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.

**Nearest Major Market:** Phoenix

**Job Description:**

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

**Job Summary:**

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.

***This is a remote position and can be located anywhere within the United States.**

**Essential Job Functions:**

+ Identify, evaluate and prioritize caller needs, questions and concerns.

+ Formulate plans of resolution and respond appropriately and efficiently.

+ Maintain and restore customer satisfaction and partner with other teams as needed.

+ Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.

+ Proactively educate caller on program benefits.

+ Meet or exceed established call center metrics, attendance standards and quality levels.

+ Use computer tools to accurately process and document information.

+ Develop rapport with callers and appropriately adjust communication style.

+ Provide accurate information about Sharecare programs and services.

+ Escalate issues internally and follow up on escalated issues.

**Qualifications:**

+ High School Diploma

+ Prior experience in a customer service related field preferred

+ Great communication skills

+ Must be able to multi-task

+ General working knowledge of Microsoft Word & Outlook

+ Computer keyboard proficiency and internet navigation skills required

+ Have the ability to work effectively with others in a team environment

+ Ability to thrive in a fast-growing always changing environment

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Senior Account Manager

The Senior Account Manager will be responsible for managing and growing Cornerstone’s portfolio of high-value, enterprise-level customers. This position demands a versatile and accomplished professional skilled in business development, strategic solution selling, consulting, project management, and customer success.

You will focus on fostering deep relationships, resolving escalations, enhancing customer satisfaction, and uncovering new growth opportunities within key enterprise accounts. Partnering closely with resources across Cornerstone, you will ensure both the customers and the company achieve exceptional outcomes.

In this role, you will...

+ Develop and execute strategic account plans for key enterprise customers, aligning with customer and Cornerstone business objectives.

+ Consistently achieve or surpass sales quotas by identifying business challenges and aligning Cornerstone’s products and services to create high-value, tailored solutions.

+ Build and expand relationships at all levels within customer organizations, establishing a robust and influential presence.

+ Collaborate across internal teams to deliver outstanding service quality and drive the highest levels of customer satisfaction.

+ Partner effectively with cross-functional teams, including Pre-Sales, Professional Services, Customer Success, and Product, to deliver cohesive and impactful sales strategies.

+ Travel as needed (up to 30%-50%) to engage with customers, present solutions, and strengthen relationships.

+ Become an expert in the Integrated Learning and Talent Management industry, Cornerstone’s application suite, and the business processes it supports.

You’ve got what it takes if you have/are…

+ A minimum of 5+ years of experience in customer-facing roles such as account management, project management, consulting, or enterprise sales, with strong technical and business process acumen.

+ Demonstrated success in managing complex enterprise relationships and achieving sales or growth targets.

+ Strong sales and negotiation skills, with the ability to collaborate effectively within a team-selling environment.

+ A results-driven approach with an entrepreneurial mindset and a passion for exceeding customer expectations.

+ Excellent customer service abilities and a proactive, positive attitude to build trust and commitment with enterprise clients.

+ Willingness and ability to travel up to 30%-50% as required to meet business and customer needs.

+ Fluency in English and local languages (additional languages are a plus).

+ The professional maturity and organizational skills to prioritize tasks, work independently, and effectively engage with both technical and business stakeholders.

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected]

**_What Account Management contributes to Cardinal Health_**

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

**_Responsibilities_**

+ Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs.

+ Actively manage relationships between the customer’s supply chain team and internal Cardinal Health teams to ensure flawless service.

+ Pursue, initiate, oversee, and take accountability for driving key initiatives that deepen the customer relationships and drive value for both customer and Cardinal Health.

+ Identify, interpret, and manage customer expectations and requirements through proactive account review, issue resolution, and regular engagement and review of key initiatives.

+ Lead order disruption prevention efforts by partnering closely with customer to identify best courses of action and oversee Cardinal Health execution.

+ Lead resolution of complex or persistent order situations where escalation or unique solutions are required.

+ Review key performance indicators monthly and identify plans for optimization.

+ Build and maintain long-term trusted relationships with customer to support retention and growth of the account

**_Qualifications_**

+ Bachelor’s degree or equivalent work experience, preferred

+ 4-6 years professional experience, preferred

+ Direct customer facing experience, preferred

+ Strong communication skills

+ Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook)

+ Demonstrated ability to work in a fast-paced, collaborative environment

+ Highly motivated, creative, able to operate effectively within a team

**_What is expected of you and others at this level_**

+ May require up to 25% travel, client onsite visits and adherence to client/facility policies as well as vendor credentialling requirements.

+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects

+ May contribute to the development of policies and procedures

+ Works on complex projects of large scope

+ Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives

+ Completes work independently receives general guidance on new projects

+ Work reviewed for purpose of meeting objectives

+ May act as a mentor to less experienced colleagues

**Anticipated salary range** : $65,500 - $99,645

**Bonus eligible** : No

**Benefits** : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

+ Medical, dental and vision coverage

+ Paid time off plan

+ Health savings account (HSA)

+ 401k savings plan

+ Access to wages before pay day with myFlexPay

+ Flexible spending accounts (FSAs)

+ Short- and long-term disability coverage

+ Work-Life resources

+ Paid parental leave

+ Healthy lifestyle programs

**Application window anticipated to close** : 3/27/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._

_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._

_To read and review this privacy notice click_ here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)