Examine passenger documentation to determine destinations and to assign boarding passes.

Trace lost, delayed, or misdirected baggage for customers.

Check baggage and cargo and direct passengers to designated locations for loading.

Provide boarding or disembarking assistance to passengers needing special assistance.

Confer with customers to determine their service requirements and travel preferences.

Announce arrival and departure information, using public address systems.

Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.

Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.

Provide clients with assistance in preparing required travel documents and forms.

Prepare customer invoices and accept payment.