Dispatchers, Except Police, Fire, and Ambulance

Public Safety Dispatcher job in Phoenix, AZ with Grand Canyon University

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Public Safety Dispatcher

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Job Description

Grand Canyon University! One of Arizona’s leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University.

Do you want to be part of a fast-paced environment where you are assisting our students and staff in emergency and non-emergency situations? Grand Canyon University is seeking a full time Dispatcher for our Public Safety Department. The Dispatcher works to support the university community by providing various services and programs that contribute to maintaining campus safety and security. This individual operates the communications center receiving emergency and non-emergency calls, after-hours requests, monitoring computerized alarm and access control systems, providing police and EMS dispatch and radio communication management.

This position must be able to work various shifts including; daytime, evening, night shifts and holidays.

What you will do:

+ Receive, record and relay information for service by telephone and two-way radio in CAD.

+ Records detailed information in logs as required. Maintains officer assignments and dispatches officers based on location in a timely manner to assist in deterring potential criminal activity for emergency situations requiring officer response.

+ Responsible for dispatching requested calls for service during the tour of duty which includes the following:

+ Prevention and suppression of crime.

+ Protection of life and property.

+ Apprehension and protection of offenders.

+ Preservation of the peace and maintenance of order.

+ Enforcement of all state statues and University and housing regulations.

+ Check to ensure information for field officers are available so only authorized persons are admitted to buildings and monitors controlled access areas.

+ Document disturbances and incidents and communicates with local law-enforcement during emergency situations. Cooperates with campus staff and external law enforcement agencies conducting investigations.

What you will need:

+ High school diploma, or equivalent required; an Associate’s degree from an accredited college/university in criminal justice, police science, public administration, political science or similar discipline is preferred.

+ Experience in 911 / Dispatch Center preferred.

+ Ability to type 40 WPM preferred.

+ Experienced with Computer Aided Dispatch, Records Management System, Criminal Justice.

+ Demonstrates a high degree of ethical behavior and adheres to the standards and regulations of the university and legal environment.

+ Good communications and interpersonal skills; ability to speak Spanish or other non-English language including American Sign Language is helpful.

+ Information Systems terminals, computerized alarm monitoring systems, computerized access control systems or other computer or technical systems.

+ Knowledgeable of and ability to accurately interpret applicable federal, state and local laws, codes and regulations.

+ Must be able to meet the physical requirements of the position and daily responsibilities.

+ Demonstrates good judgment and excellent conflict resolution/mediation skills.

+ Certifications in CPR, First Aid and First Responder are preferred.

+ Valid Arizona Driver's license in good standing; must be insurable.

+ Must successfully pass a drug test.

+ Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Why work at GCU:

+ Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan

+ Generous time off plan and 11 paid holidays

+ Paid time off to volunteer in the community or at GCU sponsored events

+ Free covered parking

+ We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program

+ Free on-site gyms on campus

#dispatcher #publicsafety #gcu #highered #education

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online (https://gcu.wd1.myworkdayjobs.com/GCU/job/AZ-Phoenix/Public-Safety-Dispatcher\_R000059186)

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Public Safety Dispatcher

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Phoenix, AZ (https://maps.google.com/maps?q=- Phoenix, AZ, 85001)

Posted: 1/24/2025

Job Status: Full Time

Job Reference #: R000059186

Technological innovations are pushing the boundaries of home-based healthcare. A new business within Cardinal Health, VelocareTM, is playing a leading role in this evolution by building critical infrastructure for the safe and effective delivery of hospital-at-home programs. Be part of an extraordinary startup team within a Fortune 20 healthcare company that is reshaping the way high-acuity care is delivered across the country.

**What Operations contributes to VelocareTM**

Velocare relies on small-format facilities to operate our distributed supply chain solution. This role is responsible for remotely creating and dispatching work orders to send to field personnel to execute. performing and controlling a combination of manual and automated actions necessary for receiving, storage, and delivery of products and technology to the customer location. Other functions performed include receiving, picking, packing, transporting (with fleet vehicle), deliveries and inventory management tasks, etc. Join a team that is fast-paced, people-oriented, values integrity and is growing nationally

**Responsibilities**

+ Given the 7-day/wk, 18 hrs/day operating schedule required by the customer, will generally serve in a consistent weekly schedule of 3 to 5 days, but will change with business needs or to cover team time off

+ Utilize systems to create work orders for field operations based off of orders provided from channel partners

+ Efficiently dispatch work orders to field personnel using systems, accounting for field staffing and time needed to complete orders

+ Ensure accuracy of work order creation

+ Serve as the primary communication vessel between our customers, and our Velocare field personnel via phone, instant messenger, email, and platform messaging

+ Ensure quality service is provided to both customers and Velocare field personnel, including prompt follow-through on correspondence. Common correspondence includes: inquiries related to products on work orders, delivery time change requests, service and quality issues, platform questions, and maintaining inventory in levels in designated areas.

+ Show empathy and compassion for customers/ field personnel in every situation.

+ Perform problem solving to help with customer or field personnel inquiries

+ Contribute towards Velocare innovation and continuous improvement to improve the quality of our service to our customers and patients.

+ Identify opportunities to improve efficiency while providing flawless transactions and services

+ Other duties may be assigned.

**Qualifications**

+ High school diploma, GED or equivalent, or equivalent work experience preferred

+ 1-2 years related experience, preferred

+ Effective customer service and communication skills

+ Strong knowledge of Microsoft Office products

+ Healthcare experience beneficial

**Anticipated hourly range:** $21.80 per hour - $31.19 per hour

**Bonus eligible:** No

**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

+ Medical, dental and vision coverage

+ Paid time off plan

+ Health savings account (HSA)

+ 401k savings plan

+ Access to wages before pay day with myFlexPay

+ Flexible spending accounts (FSAs)

+ Short- and long-term disability coverage

+ Work-Life resources

+ Paid parental leave

+ Healthy lifestyle programs

**Application window anticipated to close:** 03/24/2025 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._

_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._

_To read and review this privacy notice click_ here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

**Title:**

Booking & Dispatch Director

**_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.

When you become part of our team at HomeSafe Alliance, your opportunities are endless. Through internal collaboration, and with our partners and customers, we’re defining tomorrow’s challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and Sustainability Platform.

Working at HomeSafe Alliance means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions.

As the needs of the world change, we’re ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.

The HomeSafe team is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As the GHC prime contractor and household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

**About the Role**

HomeSafe Alliance is seeking highly skilled and motivated Booking Dispatch Director who will be responsible for leading and managing the movement of government household goods across the country.

POSITION DESCRIPTION:

+ Oversee the movement of cargo across the country in accordance with organizational policy and procedure ensuring compliance with relevant regulations.

+ Maintain a continuous improvement process to increase efficiencies and improve performance: Ensure personnel are trained, technically competent and well informed of changes in service requirements; Increase competency level of all logistics personnel to ensure quality, compliance, and outstanding service.

+ Establish, monitor, revise, document, and communicate all directives, rules, and procedures to staff, including schedule of rates, shipment, booking process, and any other related information.

+ Maximize profitability through superior service, effective and prompt communications, and follow-up of all pending matters with the customer, including changes, scheduling, new regulations, bonding/insurance requirements, and general industry expertise, etc.

+ Evaluate staff performance on a regular basis and annually through the employee appraisal process.

+ Monitor workloads and adjust proactively to meet KPIs

+ Monitor timely responses to external/internal customers and other offices.

+ Investigate, plan, and implement transport methods that are strategically effective and relevant, and which optimally meet the needs of the organization and its suppliers and customers.

+ Conducts other tasks as assigned.

QUALIFICATIONS AND SKILLS REQUIREMENTS:

+ Bachelor’s degree or equivalent experience in lieu of degree.

+ Thorough knowledge and understanding of domestic freight markets and operations.

+ Domestic Household Goods freight experience: minimum 10 years.

+ Management experience: minimum 5 years.

+ Excellent knowledge of Microsoft Office Suite including Word, Excel, and PowerPoint.

+ Good communication and interpersonal skills.

+ Must be a U.S. citizen due to contractual requirements

**Note** : This position is fully remote / work from home. HomeSafe will supply appropriate equipment, **employee provided** **high speed internet is required.**

**Inclusion and Diversity at HomeSafe Alliance:**

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

Benefits:

+ Medical, Dental and Vision Insurance.

+ Paid time off (PTO) Three weeks of PTO for newly hired employees

+ 401(k)

+ Health and Wellness Programs

+ Disability, Life and AD&D insurance

+ Employee Support program

+ Family Support: Bright Horizons, child and elder care services

+ Teladoc Medical Experts, second opinion program

+ Travel Accident & Medical

+ TRICARE Supplement Plan

+ Voluntary Benefit Plans

+ And more!

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture.

These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

**HomeSafe​ — Delivering Solutions, Changing the World.**

HomeSafe has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences.

More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time.

With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

We thank you for your service, and for the privilege of serving you in return.

**A** **t HomeSafe,** **We Deliver.**

**Fraud Alert**

Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of HomeSafe’s name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.

HomeSafe will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.

Benefits:

+ Medical, Dental and Vision Insurance.

+ Paid time off (PTO) Three weeks of PTO for newly hired employees

+ 401(k)

+ Health and Wellness Programs

+ Disability, Life and AD&D insurance

+ Employee Support program

+ Family Support: Bright Horizons, child and elder care services

+ Teladoc Medical Experts, second opinion program

+ Travel Accident & Medical

+ TRICARE Supplement Plan

+ Voluntary Benefit Plans

+ And more!

**Primary City/State:**

Mesa, Arizona

**Department Name:**

Patient Transport

**Work Shift:**

Night

**Job Category:**

Clinical Support

Find your path in health care. We want to change the lives of those in our care – and the people who choose to take on this challenge. If you’re ready to change lives, we want to hear from you.

Patient Transport is an integral part of the Clinical Care Operations department which supports the patient flow and placement throughout this facility. We focus on our staff and empowering them to be engaged in the work that we do for our patients.

As a Patient Transport Dispatcher, you will be joining our very energetic and engaged Transport Services team that we like to call family! You will direct (and at times assist) the transport team in navigating patients, equipment, and lab specimens throughout the hospital. Basic Life Support (BLS) Certification is required (must meet AHA curriculum guidelines). Prior dispatch or patient transport experience highly preferred.

SHIFT: Wednesdays from 6p-6:30am and 2 other shifts from 11:30a-12a

Weekend rotations and holiday availability required in this role. Enjoy a flat rate $1/hour weekend shift differential and an 18%-night shift differential when applicable.

Banner Baywood Medical Center is a 342 bed hospital serving the health care needs of the dynamic and growing East Valley communities of metropolitan Phoenix, Arizona. We provide complete acute care services and outpatient services to include but not limited to cancer, stroke, women's health, rehabilitation, emergency medicine and surgery. Our Emergency Department treats a variety of ailments and offers advanced treatment areas, with 68 beds, seeing over 50,000 patients per year. We are certified as pediatric prepared as well as designated as a Trauma level 3 emergency room. In addition, our comprehensive orthopedic unit is one of the nation’s premier orthopedic programs. The unit's commitment to excellent patient care has earned a 4 STAR rating by CMS and repeated recognition as having one of the Top 100 Orthopedic Programs in the U.S. by The Health Network and HCIA, Inc. Because we are also a leader in neurological medicine, people throughout Arizona come to us when they need treatment for conditions of the brain, spine and nervous system.

POSITION SUMMARY

This position provides efficient and timely coordination of transport services within the assigned facility. Coordinates and prioritizes all service requests. Provides quality customer service to ensure requests are processed in a timely and efficient manner.

CORE FUNCTIONS

1. Receives and prioritizes a high volume of requests, dispatches staff in an efficient and timely manner as needed based on departmental guidelines and procedures. Utilizes problem solving skills and shows initiative to ensure that service goals are met.

2. Provides general direction to the department staff. Assists in the orientation and training of new staff. May assist with the work flow of the department and ensures adequate staffing levels are available.

3. Acts as the “Command Center” for facility-wide support service dispatching. Utilizes information received from healthcare staff and other departments to balance needs with available resources. Logs and tracks requests in software systems to assure they are assigned and covered.

4. May perform quality assurance inspections for review and assists with the correction of deficiencies. Evaluates quality and timeliness of work performed by staff.

5. May coordinate the maintenance of wireless communication devices, which may include, but is not limited to, pagers and two-way radios.

6. Facility based position. Responsible for providing efficient and accurate dispatch services. Customers: all levels of staff, physicians, patients, family members, visitors, vendors and regulatory agencies.

7. May occasionally assist with transporting patients as needed. Utilizes appropriate transfer techniques and safety procedures.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. BLS certification required.

Requires interpersonal skills to operate in a direct patient contact environment, as typically obtained by 12+ months of previous experience in a related healthcare setting. Proficiency with medical terminology and knowledge of patient transport services. Ability to interpret verbal and written information/instructions and effectively communicate and provide direction to others. Must demonstrate comprehensive knowledge of computer skills, organizational skills, problem solving skills, and ability to reassess tasks in a fast paced environment.

PREFERRED QUALIFICATIONS

Prior dispatch, patient transport or material management experience.

Additional related education and/or experience preferred.

**EEO Statement:**

EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

**Privacy Policy:**

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

IMBServ is a non-emergency medical transportation (NEMT) provider to Veterans nationwide. We are seeking dependable experienced dispatchers to add to our 24/7/365 operations team. Qualified candidates should have a proven ability to work in a remote environment, while adhering to company procedures and standards, maintaining productive results. They should have experience in a call center/customer service environment in the transportation industry. Timely and professional communication drives success. A well organized person will have strong organizational and planning skills to aid in their problem solving abilities. Intermediate word and excel skills are required. All incoming and outgoing calls are for the purpose monitoring existing transports, and creating new ones. We do not do cold sales calls. If you are interested in an excellent remote work opportunity and have a strong work ethic, along with the above experience, we want to hear from you. Positions are being awarded to candidates in the Phoenix metro area.

Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.

Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.

We are currently seeking a Dispatcher for Monarch Crematory in Horne-Mesa, AZ. As a Dispatcher, you will initiate and schedule the transfer of a decedent safely and properly from the place of death to the Decedent Care Center and from the Decedent Care Center to the place of memorial/service as appropriate.

Overview & Responsibilities:

+ Assist peers and other Dispatchers to ensure all open tasks are completed in a timely manner

+ Partner with others to ensure smooth implementation of any new company initiatives and/or procedures

+ Participate in weekly updates with supervisor to share and exchange resources and to ensure goals are being met

+ Learn to operate new office technologies as they are developed and implemented

+ Manage deliverables; organize and coordinate workflow, manage multiple tasks, deadlines, and projects

+ Maintain customer service standards as implemented for appropriate brand/s

+ Follow safety protocols and procedures are adhered to, ensuring they contribute to enabling a safe work environment

+ Partner with peers to ensure administrative components are completed accurately & timely

+ Participate in assigned staff meetings

+ Ensure fleet is always ready and the overall cleanliness and operational readiness is maintained

+ Use phone etiquette as outlined by the company

+ Interact with customers and/or family members of the decedent, handling inquiries and directing them according to specific needs

Requirements & Qualifications:

+ Must be at least 21 years of age

+ High School Diploma or GED equivalent

+ Valid state-issued driver's license in good standing and acceptable driving record

+ Ability to follow instructions, whether it be in person or by phone

+ Ability to use an address to find a location using a GPS or directions app and be able to navigate local roads and highways in medium/heavy traffic

+ Must be able to use routing and scanning tools for tracking as part of the daily process

+ Good verbal and written communication

Team Member Benefits Include:

+ Entry-level and experienced professionals; students, and veterans – we offer complete career paths regardless of your career and life stage

+ Competitive salaries and performance incentives

+ Team member referral program

+ Medical, dental, prescription, and vision insurance

+ Vacation, sick, and holiday pay

+ 401k with company match

+ Company-paid life insurance, long-term disability, and short-term disability

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

**Pay Rate: $20.00/Hour, Full Time, Dispatcher**

**We offer flexible pay options like Weekly Pay and DailyPay**

**Permanent, Full Time, Excellent Benefits, Career Progression**

**Paid Training**

**Free Uniforms**

Allied Universal® is hiring a **Security Operations Center (SOC) Operator.** The Security Operations Center (SOC) Operator is staffed twenty-four (24) hours per day, seven (7) days per week. The position monitors all security, communications and fire/life safety systems and is the liaison between all security departments. The Security Operations Center (SOC) Operator is directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities and maintains control of all equipment and keys in the Control Room. This position is responsible for competing task work orders for all maintenance needs reported.

**ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:**

+ Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems

+ Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms

+ Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies

+ Serve as the liaison between all departments and the security department

+ Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director

+ Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)

+ Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staff

+ Complete “task work orders" for all reported maintenance needs

+ Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems

+ Control and monitor the two-way communication systems

+ Make emergency notifications as necessary pursuant to site Post Orders

+ Make productivity and cost reduction recommendations to management

+ Make recommendations for physical security surveys and post orders

**BASIC QUALIFICATIONS:**

+ Must possess a high school diploma or equivalent

+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

+ Must possess one or more of the following:

+ Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone

+ Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field

+ Bachelor’s degree in protective services, business, or related field

+ A minimum of 8 or more years of active service in any military branch

+ Associate’s degree (or 60 credits) or higher in criminal justice with current or prior active military service

+ 2 years of work experience in public sector dispatch or emergency operations center

+ 2 years of verifiable data center security experience

+ 3 years of verifiable private/corporate security experience

**Knowledge and Skills Required:**

+ Advanced computer skills and proficiency; proficiency with Microsoft Office and/or Google Applications

+ Ability to work in a team environment; teamwork

+ Ability to multi-task, discern patterns in detail

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Allied Universal® is an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

**Job ID:** 2025-1328708

**Location:** United States-Arizona-Glendale

**Job Category:** Security Officer

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

**JOB RESPONSIBILITIES**

**Dispatching/Paperwork**

+ Provides consistent support by dispatching resources to meet the needs of client families

+ Receives first call information and initiates the resources required for dispatch

+ Processes removal paperwork

+ Assists with recording keeping of embalming documentation as required

+ Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:

+ Removals

+ Visitations

+ Transfers of casketed decedent and/or remains to final dispositions

+ Decedent memorial services

**Scheduling**

+ Schedules activities for both the internal staff as well as market locations

+ Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:

+ Removals

+ Visitations

+ Transfers of casketed decedent and/or remains to final dispositions

+ Decedent memorial services

+ Maintains in-house scheduling of location resources

+ Schedules sufficient resources to meet market commitments

**Customer Service**

+ Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well

+ Builds and maintains strong relationships by promoting a team atmosphere

+ Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding

+ Leads by example while staying engaged and supportive of company initiatives

**Manage Inventory (Location specific)**

+ Takes and places orders for necessary supplies

+ Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required

+ Order additional general supplies at the direction of the location management.

+ Performs other duties as directed by management

**MINIMUM REQUIREMENTS**

**Education**

+ High school diploma or GED equivalent

**Licenses**

+ Current valid driver’s license may be required

**Experience**

+ Minimum of six (6) months scheduling or logistics experience

**Knowledge, Skills and Abilities**

+ Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs

+ Ability to resolve issues in accordance with company goals and objectives

+ Excellent communication skills and interpersonal skills

+ Ability to prioritize and organize effectively with a keen sense to detail

+ Ability to work in a fast paced, high pressure environment

+ Ability to multi-task using multiple software programs simultaneously

+ Ability to communicate with associates, customers, supplies in person or by phone

+ Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn

+ Good driving record

Postal Code: 85009

Category (Portal Searching): Operations

Job Location: US-AZ - Phoenix

Job Profile ID: F00211

Time Type: Part time

Location Name: Phoenix Personal Care Center

At ProTeX our goal is to build professionals that will help us build our business. Maybe that is you, maybe not. This doesn’t come from a cookie cutter approach that filters candidates through an exact checkbox. We have jobs that require certain abilities. But sometimes the ability for someone to do it doesn’t come from their prior jobs. Sometimes it’s their personality, perspective, work ethic, or lessons they learned from personal experiences that allow them to learn what is required. That is the ProTeX way. We are people, not numbers. If we don’t have the growth you are looking for, we’ll tell you. Maybe we’ll just be a stepping stone for your career and that is okay if we are. If we know that upfront, then we’ll see what experience we can give you to best set you up for success.

A Dispatcher role here can wear many hats and be a challenging position but also very rewarding. When working with our Dispatch team, it requires both physical and mental abilities in order to ensure efficient scheduling for all of our clients. This role requires strong clerical and administrative productivity, as you will be listening and speaking to people (at times in a state of distress) by phone or email. The job role requires the skill to create strong relationships with your surrounding team and with the clients who you will be in communication with regularly. He or She must be able to remain calm and professional when resolving escalations.

Your ability to listen, speak plainly, Multi task, and communicate effectively will be necessary.

Dispatchers are responsible for moving scheduling around, tracking the movements of our field

technicians, and keeping tabs on what our clients are in need of. You will need to be able to prioritize

the most important situations, and think quickly on your feet. If this sounds like you and you are

dependable and ready for a challenge, then come join our ProTex family!

Job Requirements:

+ Exceptional telecommunication skills

+ Sufficient in computer operations and data entry

+ Ability to Multi task and work under pressure

+ High degree of emotional self-control

+ Work under stressful conditions and react appropriately

+ Strong desire to participate in group efforts

+ Self-Confidence and Self-Motivation

+ Empathy & Sensitivity

+ Willingness to maintain respectful working relationships with co-workers, supervisors and the general public

+ Able to report and assist to other departments in a timely manner

+ Follow-up on assignments for potential scheduling leads

+ Retrieving and expediting forms

Physical Demands:

+ Ability to sit, talk and hear

+ Ability to use hands and fingers to handle, feel or operate objects, tools or controls

+ Vision abilities include close vision and ability to adjust focus

+ Ability to function in work environment with moderate noise level from several sources creating constant activity

Job Type: Full-time

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Overview Day shift, Part-Time: 7:00am - 7:30pm - 2 day shifts per week Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 3,700 affiliated providers and over 1,100 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call. Keeps customer service as first priority in all interactions Answers and responds to internal, external and security dispatch call traffic Interacts with multiple software platforms to problem solve and serve callers needs Provides numbers, resources and/or information to callers of all types Completes documentation for all calls and service lines supported Alert and activates resources to emergency codes, security issues including staff and patient needs Covers the Customer Navigation Center’s phones after hours, nights, weekends and holidays Activates mass notification calls, paging on-call resources and locates other as needed assets Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc. Maintains documentation for security tasks, deploys them to calls and tracks their movement Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters) Assists in training and precepting new staff Helps maintain department resources, service books, downtime resources and flip charts Qualifications Education High School Diploma or GED Required Experience Entry level position. Will provide on the job training Required