**Job Summary**

SHI has an exciting opportunity as a Field Service Technician - Wakefern. This position requires daily travel to various customer sites and work in an on-call environment. The Field Service Technician - Wakefern can expect repair tickets to be assigned daily and complete the assigned work within the SLA (Service Level Agreement). Field Service Technicians are expected to maintain a 90% SLA, maintain accurate van inventory and vehicle maintenance as well as provide excellent customer service.

This position will report to the Manager of Operations and requires on-site support at Customer locations and travel to Customer stores in Northeast U.S.

**About Us**

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. **But the heartbeat of SHI is our employees – all 6,000 of them.** If you join our team, you’ll enjoy:

+ Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

+ Continuous professional growth and leadership opportunities.

+ Health, wellness, and financial benefits to offer peace of mind to you and your family.

+ World-class facilities and the technology you need to thrive – in our offices or yours.

**Responsibilities**

_Include but not limited to:_

+ Drive to customer sites

+ Troubleshoot and repair point-of-sale and IT related hardware in retail environment

+ Operate within call management system

+ Maintain parts inventory and company owned vehicle

+ Document assigned incidents with appropriate troubleshooting steps

+ Establish and maintain rapport with customer

+ Manage incoming calls from the main helpdesk

+ Call back the users within the SLA window

+ Troubleshoot the issue remotely

+ Work on IT projects as assigned

**Qualifications**

+ High School Diploma or GED

+ A+ Certification or equivalent industry experience

+ 2+ years’ experience in the IT Industry

+ 1+ year of Point of Sale hardware experience

+ Must pass a background check and have a valid drivers license

+ Previous experience in PC repair, POS, networking and mobile devices preferred

**Required Skills**

+ Ability to work independently in the field and in a team without constant supervision

+ Ability to follow and execute set processes and procedures

+ Must have excellent customer service skills

+ Must be able to work flexible schedules including on-call, nights, weekends, and holidays as scheduled

+ Ability to maintain Network and IT infrastructure

+ Strong problem solving, organizational and time management skills

+ Execellent communication skills

Preferred Skills:

• Knowledge of Ivanti (aka LANDesk)

• Knowledge of Windows 7, 8, 10, and 11

• Knowledge of Apple iOS

• Knowledge of Cisco Networking

• Knowledge of Windows Server 2016, 2019, and 2022

**Certifications Required**

+ A+ Certification must be maintained during employment

+ State(s) Weights and Measures certification (preferred)

**Unique Requirements**

+ Position requires 75% travel

+ Ability to lift 50 lbs.

**Additional Information**

+ The estimated annual pay range for this position is $35,000 - $55,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

+ Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Refer a friend to this job (https://careers-shi.icims.com/jobs/16950/field-service-technician---wakefern/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336032949)

**Need help finding the right job?**

We can recommend jobs specifically for you!

**Job Locations** _US-Remote_

**Requisition ID** _2024-16950_

**Approved Min (Total Target Comp)** _USD $35,000.00/Yr._

**Approved Max (Total Target Comp)** _USD $55,000.00/Yr._

**Compensation Structure** _Flat Base_

**Category** _Information Technology_