**Why Mayo Clinic**

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

**Responsibilities**

Functions as an ambassador of the practice by serving as a liaison to patients, internal and external referring physicians, and all allied health staff, whom interact with the department/division. Provides superior customer service through the handling of a high volume of telephone calls. Must possess a good understanding of the unique characteristics and operations of the department/division, in order to proficiently support the practice. Principal functions include facilitating patient access, appropriately responding to patient inquiries, and accommodating referring physician requests. Additional duties may include but are not limited to routing patient concerns appropriately, calendar and schedule maintenance and handling physician mail.

Performs supervisory duties in the absence of the area supervisor. Assists the supervisor, as requested, with supervisory duties relating to department personnel, such as timekeeping, writing performance evaluations, assisting in the hiring process, etc.

**Qualifications**

High school diploma or G.E.D. equivalent required

Three years secretarial, back office/front office position in a physician's office, and/or customer service experience required; healthcare-related experience required.

Outstanding interpersonal skills with a commitment to customer service required

Excellent oral and written communication skills

Strong computer experience with advanced proficiency in Microsoft Word and Excel

Excellent organizational, analytical, and problem-solving skills

Highly motivated, able to work independently

Able to multi-task and prioritize work load

Completion of a medical terminology course required within first six months of employment.

One year Team Lead experience preferred.

**Exemption Status**

Nonexempt

**Compensation Detail**

Education, experience and tenure may be considered along with internal equity when job offers are extended.; $21.74 - $30.86 / hour.

**Benefits Eligible**

Yes

**Schedule**

Full Time

**Hours/Pay Period**

80

**Schedule Details**

Monday through Friday 8am - 5pm until end of orientation period. Four 10 hr days per week option.

**Weekend Schedule**

N/A

**International Assignment**

No

**Site Description**

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

**Affirmative Action and Equal Opportunity Employer**

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

**Recruiter**

Tonya Calabro

**Equal opportunity**

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.