Location: Remote (Central Time Zone - AZ, TX, NM preferred)

Are you passionate about delivering exceptional customer service while balancing the demands of account coordination? Do you thrive in a bilingual environment supporting North and South American clients? Join BRECOflex CO., L.L.C., an ISO 9001-certified leader and manufacturer of polyurethane timing belts, pulleys, and accessories, where your skills will shine and make a real impact.

Key Responsibilities:

+ Provide outstanding customer service by handling phone, email, and chat inquiries.

+ Support outside sales teams with account management and territory coordination.

+ Process customer orders, ensuring accuracy and timely fulfillment.

+ Respond to customer needs, including technical product support, quotes, order updates, and complaint resolution.

+ Manage CRM (Salesforce) records, issue RGA/RMAs, and handle returns precisely.

+ Collaborate with vendors, purchasing teams, and internal departments to meet customer requirements.

+ Ensure compliance with ISO 9001 standards in daily activities.

What We’re Looking For:

+ Education: A high school diploma or GED is required.

+ Experience:

+ Minimum 3 years in a customer-facing role.

+ Experience in manufacturing or industrial settings preferred.

+ Skilled in CRM tools (Salesforce), ERP systems (SAGE), and pricing programs.

+ Proven ability to support customers and sales teams effectively.

+ Skills:

+ Fluent in Spanish and English (written and verbal).

+ Proficient in Microsoft Excel/Google Sheets.

+ Exceptional communication, organizational, and problem-solving skills.

Work Environment:

+ Remote work in AZ, TX, or NM based on Central Time hours (8:30 am - 5:00 pm).

+ Ability to focus and excel in an office setting with occasional warehouse interactions.

Why Join Us?

+ Competitive salary and benefits.

+ Work with a dynamic, collaborative team in a thriving company.

+ Opportunity to grow professionally and make a tangible difference.

Take the next step in your career with BRECOflex CO., L.L.C.—apply today and help us exceed customer expectations!