We are seeking in person office customer support professionals to work with businesses to supply their packaging needs. The Sales and Customer Support Associate is directly responsible for supporting the Sales Team, Department Managers, Production Associates, Marketing as well as office duties. These include, but are not limited to: taking quote and order requests from customers, customer research, generating job sheets for production, creating labels for small parcel and pallet shipments, marketing and other general office duties using an internal computerized system. Sales and Customer Support Associate is a role we consider absolutely vital to our company’s success and customer perception of our brand. The customer support department is most often the first point of contact that a customer interacts within the company, and this position is responsible for ensuring that the department provides the best support possible.
***Pay from $18.00 to $20.00 hr. pending completion of training modules***
Necessary Skills/ Key Responsibilities
Communicating with customers on the phone and via email.
Customer Centric.
Problem Solving.
Process quotes and orders.
Proficiency in Microsoft Office Suite.
Familiarization with Windows computers.
Able to work as a team and individually.
Work directly with other departments.
Willingness to learn.
Basic mathematical understanding.
Qualifications, skills and experience:
Minimum 1 year’s previous experience in a customer service role.
Proficiency with Windows PC applications including Microsoft office and the internet.
Minimum education of a High School diploma or GED, some college preferred.
Sensitive and articulate written and verbal communication skills.
Reliability to work as scheduled and get the job done.
Benefits
10 days paid vacation increasing +1 for each year of service
6 paid federal holidays
401K & matching at 4%
Company health insurance plan contribution
Accidental death & dismemberment
Performance based Quarterly bonuses up to $400/quarter
Company training and development program with wage increases based on achievement and competency
Quarterly company lunches
Job Type: Full-time
8:00 am - 4:00 pm (Mon - Fri).
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Supplemental Pay:
Bonus opportunities
Work Location: In person