Job Description

We are searching for a Remote Technical Support Representative to join our client's team on a 2-year contract.

Shift:

Monday - Friday 1am to 10am EST, but candidate can be located in any time zone

This resource will be monitoring incidents that come in throughout the daytime shift and working through the non-critical issues during their overnight shift. The majority of these tickets revolve around printer and printer infrastructure. The ideal candidate LOVES troubleshooting and getting to the root cause of an issue, and someone who considers themselves very solution oriented. There is no step-by-step guide in how to always resolve these incidents, and there isn't a ton of extra support on the night shift.

Other tasks will involve troubleshooting on the Pharos printer application, and working with the WebJet Admin team to create something that they can then push out to the printers to configure the devices.

There will also be a variety of miscellaneous tasks when there aren't critical issue to resolve. For example, there will be a project this year that will require the team to build 40 new servers. This will include logging into the servers, looking at their logs, and getting to the root cause of why a certain print job is taking 10+ minutes.

Overall, this role involves an extensive amount of troubleshooting, and a great troubleshooting mindset is the most important part of this role.

Pay- $19-20/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

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Skills and Requirements

-An excellent troubleshooting mindset. Someone who says "I like to dig in" and "Google is my best friend" is the mindset we are looking for.

-Production support knowledge or experience working in a monitoring type environment. This role does NOT include a lot of over-the-phone technical support.

-Experience working with a ticketing system

-Any experience troubleshooting servers or ANY server knowledge null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].